We offer free shipping on orders of $100 or more for purchases within the contiguous U.S. If you are ordering outside this region but live in the U.S. or Canada, please contact customer service for a shipping estimate.
Orders are shipped via UPS or USPS ground business days Monday through Friday. After receiving your order, we do our best to expedite shipment, depending on our inventory. Orders are shipped as quickly as possible. At times of high order volume (such as the springtime), shipping may be delayed. If possible, get your order in early to avoid delays.
We take part in the UPS Carbon Neutral program. This means that with every UPS shipment, we pay a little extra to offset the emissions produced by the shipment of your packages.
We take pride in sourcing local and sustainable products, and this includes our shipping practices. Most of our packing is made of recycled materials and are fully recyclable. For any shipping questions, please contact firstname.lastname@example.org or call Customer Service toll-free at 1-877-325-2221.
We ship anywhere in the world! For orders outside the U.S., please call or e-mail customer service for a shipping estimate.
Below are the average shipping costs for unassembled top bar hives and Warre hives to a few selected countries:
Top Bar Hive
You can order through our website and add a note that you'd like to pick up. Please give us a call or send an e-mail prior to picking up your order. This will help ensure that all of your items will be ready when you arrive. Bee Thinking staff are willing and able to help you carry and load your purchase into your vehicle.
Your satisfaction is our utmost priority. We take great pride in our products, and want you to be completely satisfied with your order. Within 30 days of receiving your order, if, for any reason, our product does not meet your expectations, we will be happy to exchange or fully refund your order (minus return shipping costs). Bee Thinking is not responsible for damage that occurs during return shipping. Take precautions to avoid damage during shipping by packing your return item with the same packaging in which it arrived. Refunds on return orders will be processed upon receiving the item at our store.
To return or exchange an item, simply log into your account and follow the return process, or call/e-mail us and we'll be glad to assist.
We encourage you to open and inspect your order as soon as it arrives. If you receive a damaged or broken item, please contact us within 7 days of receiving your order. We will request photos of both packaging (including the shipping label) and product damage to accurately submit your claim to our shipper. After you provide the images, we can process the exchange and a new product will be sent to you at no cost. After 7 days, we can still exchange a damaged item, however, the cost of initial shipping and product replacement shipping will be the customer’s responsibility.
If an item is missing from your order, please call Customer Service and let them know which item did not arrive. We will request your order number and promptly send your item at no extra charge.